Last updated: 13 / 02 / 2026
Ever Media House ("we", "us", or "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose personal information when you:
visit or use our website at www.evermediahouse.com.au (and any subdomain);
submit an enquiry form or free audit request through our website or landing pages; or
engage us as a client by completing our onboarding form.
By using our website or submitting a form, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please do not use our website or submit your information.
We collect personal information that you voluntarily provide when you:
submit a contact, enquiry, or free audit form — including your name, business name, email address, phone number, and business address;
complete our client onboarding form — including your ABN, business details, service information, branding assets, and operational preferences; and
communicate with us by phone, email, or any other channel.
When you visit our website, we may automatically collect certain technical information, including:
your IP address and approximate location;
browser type and version;
pages visited, time spent on pages, and referring URLs;
device type and operating system; and
interactions with website elements (clicks, scrolling, form interactions).
This information is collected through cookies, Google Analytics, and similar tracking technologies. See Section 7 (Cookies & Tracking) for more detail.
We only use your personal information for the purposes for which it was collected or for directly related purposes. Specifically, we use it to:
respond to your enquiries and provide you with information about our services;
configure and deliver the services you have engaged us for, including AI-powered voice and chat assistants, website builds, Google Ads management, CRM setup, and automated workflow configuration;
operate AI-powered voice and chat systems on your behalf — these systems may answer incoming calls and messages, qualify enquiries, capture caller information, and book appointments using your business details;
manage and optimise your Google Ads campaigns using your business information, service details, and service area;
send automated communications on your behalf to your customers and leads, including appointment confirmations, booking reminders, review requests, quote follow-ups, and service reminders via SMS and email;
create, publish, and maintain your online presence, including your Google Business Profile, website content, and Google Business Posts;
generate performance reports and analytics covering enquiry volumes, advertising results, lead conversion, and review generation;
process payments and manage billing for our services;
communicate with you about service delivery, onboarding, account management, and support; and
improve our services and systems using aggregated, de-identified performance data. We will not share your individual business data with other clients or third parties for this purpose.
We may share your personal information with trusted third-party service providers who assist us in delivering our services. These include:
CRM, automation, and communications platform providers — used to deliver AI voice and chat systems, website hosting, automated workflows, and client communications.
Digital advertising platforms — used to manage and optimise Google Ads campaigns and track advertising performance.
Payment processing providers — used to securely process payments and manage billing.
Analytics and reporting tools — used to measure website performance, enquiry volumes, and campaign results.
Video and communications tools — used for reporting, onboarding, and client communication.
Contractors or freelancers engaged to assist with service delivery, subject to confidentiality obligations.
All third-party providers are only permitted to access your personal information to the extent necessary to perform their functions and are not authorised to use it for any other purpose.
Some of the service providers we use to deliver our services are based overseas, including in the United States. By using our website or services, you consent to your personal information being transferred to and stored in those countries. We take reasonable steps to ensure that overseas providers handle your information in a manner consistent with the Australian Privacy Principles.
We will not sell your personal information to third parties. We may disclose your information without your consent only where required or permitted by law, including:
to comply with a legal obligation or court order;
to protect the rights, property, or safety of Ever Media House, our clients, or the public;
in connection with a sale, merger, or transfer of our business (prospective buyers will be bound by confidentiality obligations); and
where otherwise required by the Privacy Act 1988 (Cth) or other applicable law.
We store personal information securely using encrypted systems and access controls. Access is restricted to authorised personnel and contractors who are bound by confidentiality obligations.
We retain personal information for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:
Client data — retained for the duration of the service engagement and for 7 years following termination, consistent with our tax and accounting obligations under Australian law.
Enquiry and audit form data — retained for up to 2 years if you do not become a client, and may be used to follow up on your enquiry within a reasonable period.
Website analytics data — retained in accordance with Google Analytics default retention settings.
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
Under the Australian Privacy Principles, you have the right to:
request access to the personal information we hold about you;
request correction of information that is inaccurate, out of date, incomplete, or misleading; and
request that we delete your personal information, subject to our legal obligations to retain certain records.
To make a request, contact our Privacy Officer at [email protected]. We will respond within a reasonable time (generally within 30 days). In some circumstances, we may charge a reasonable fee for providing access to information.
If we decline your request, we will give you written reasons and advise you of your right to complain to the Office of the Australian Information Commissioner (OAIC).
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse how visitors use our site.
Functional cookies — remember your preferences and selections to improve your experience on return visits.
Analytical cookies — collect information about how visitors use our website (e.g. pages visited, time on site, traffic sources). Data is aggregated and de-identified where possible.
Marketing cookies — track your interactions with our website to help us understand the effectiveness of our marketing and advertising campaigns.
You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of our website.
We take reasonable technical and organisational measures to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
encrypted data transmission (HTTPS/SSL) across our website and platforms;
access controls limiting data access to authorised personnel; and
confidentiality obligations binding all staff and contractors.
While we take all reasonable precautions, no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of information transmitted over the internet.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth).
Our website and services are directed at businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it promptly. If you believe a child has submitted information to us, please contact us at [email protected].
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently. This Privacy Policy applies only to Ever Media House and our own website.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last updated" date at the top of this document. We encourage you to review this policy periodically.
Where changes are material, we will notify active clients by email.
If you have a concern or complaint about how we have handled your personal information, please contact us in the first instance:
Privacy Officer — Ever Media House
Email: [email protected]
Phone: 0485 003 837
Address: 140 Bundall Rd, Bundall QLD 4217
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992
Online: www.oaic.gov.au/privacy/privacy-complaints
For any privacy-related queries, contact us at:
Ever Media House | ABN 58 354 061 961
Email: [email protected]
Phone: 0485 003 837
Website: www.evermediahouse.com.au